Learners will be able to understand and Identify: (Knowledge)
• Sources from which symptoms of potential problems may be identified.
• Possible sources of the problem.
• Ways to identify the impact of a problem on one’s job responsibilities and other parties involved.
• Procedure for evaluating selected ideas for problem-solving.
• Factors to consider in selecting suitable modes of communication.
• Methods to determine the strengths and limitations or constraints of each selected idea.
• Areas of impact from the implementation of an action plan.
• Types of corrective actions.
• Reflective mechanisms for the entire problem-solving process.
Learners will be able to demonstrate and carry out how to: (Abilities)
• Identify symptoms that could lead to potential problems at the workplace.
• Articulate problems in a clear and concise manner.
• Provide recommendations to resolve the issues at hand.
• Apply logical deduction to anticipate and detect problems at the workplace.
• Analyse relevant information surrounding the perceived problems.
• Identify the exact problem using the elimination process, objective reasoning, or process questioning.
• Analyse the root causes of the problems at the workplace using appropriate problem-solving tools and techniques.
• Evaluate the effectiveness of implemented solutions and implementation plans by analysing feedback gathered from relevant sources.
Learners will be provided with a physical copy of the Learner’s Guide on the first day of class.