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Quality Management System (ISO 9001:2015)

ISO 9001:2015 is the latest version of Quality Management standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements

ISO 9001:2015 applies to any organization, regardless of size or industry. More than one million organizations from more than 160 countries have applied the ISO 9001 standard requirements to their quality management systems

It specifies minimum requirements for a quality management system where an organization needs to:

  • Demonstrate its ability to provide consistently a product that meets customer and applicable regulatory requirements
  • Address customer satisfaction through the effective application of the system, developing processes for continual improvement and the prevention of errors and mistakes


  • Context of the organization
  • Leadership
  • Planning
  • Support
  • Operation
  • Performance evaluation
  • Improvement

ISO 9001:2015 emphasize on the concept of risk-based thinking when developing the quality management system. This requires the company to understand the needs and expectation of interested parties, addressing the risk and opportunity for each function of the company. With this, the company will be able to identify potential challenges faced by the various departments and come up with relevant action plans to ensure an efficient quality management system.


  • Enhanced customer satisfaction and improved customer loyalty leading to repeat business
  • Increased revenue and market share obtained through flexible and fast responses to market opportunities
  • Integration and alignment of internal processes which will lead to increased productivity and results
  • Enhanced business performance and better cost management
  • Providing confidence to interested parties as to the consistency, effectiveness and efficiency of the organisation
  • Increased credibility and competitiveness in the market
  • Consistency in the delivery of your product or service
  • Lower costs and shorter cycle times through effective use of resources
  • Improved communication, planning and administration processes
  • Gaining market image
  • Reduction in customer complaints
  • Improved internal operation & systems