Problem Identification Level 3

The target audience of this competency unit may include:

• Safety Coordinator, Safety Supervisors, Safety Champions , WSH Appointment Holders

1. Learners will be able to understand and Identify: (Knowledge)
   • Sources from which symptoms of potential problems may be identified
   • Possible sources of problem
   • Ways to identify impact of a problem on one’s job responsibilities and other parties involved
   • Procedure for evaluating selected ideas for problem-solving
   • Factors to consider in selecting suitable modes of communication
   • Methods to determine the strengths and limitations or constraints of each selected idea
   • Areas of impact from implementation of an action plan
   • Types of corrective actions
   • Reflective mechanisms for the entire problem-solving process

   Learners will be able to demonstrate and carry out how to: (Abilities)

   • Identify symptoms that could lead to potential problem at the workplace
   • Articulate problems in a clear and concise manner
   • Provide recommendations to resolve the issues at hand
   • Apply logical deduction to anticipate and detect problems at the workplace
   • Analyse relevant information surrounding the perceived problems
   • Identify the exact problem using elimination process, objective reasoning or process questioning
   • Analyse the root causes of the problems at the workplace using appropriate problem-solving tools and techniques
   • Evaluate the effectiveness of implemented solutions and implementation plans by analysing feedback gathered from relevant sources

On completion of this unit, the learner will have the knowledge and skills to identify key issues in problem situation to clearly articulate the problems at hand and propose contingency plans to resolve issues